Frequently Asked
Questions

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about our courier services. If you need more information or assistance, please feel free to contact us.

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Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

What types of courier services do you offer?

We offer a wide range of courier services, including same-day delivery, next-day delivery, international shipping, and specialized services like document delivery, parcel shipment, and bulk goods transport. We also provide express and standard shipping options based on your urgency and budget.

How do I book a courier service?

Booking with us is easy! Simply visit our Booking Page, fill out the required details such as pickup and delivery addresses, parcel information, and choose your preferred shipping option. Once confirmed, our team will take care of the rest.

Do you offer international shipping?

Yes, we offer international courier services to several destinations around the world. Our team ensures your parcels are delivered efficiently while adhering to all international shipping regulations and customs requirements.

How long will my delivery take?

Delivery times depend on the type of service you select. We offer same-day, next-day, and standard delivery options for domestic shipments. For international deliveries, shipping times vary depending on the destination. You can check the estimated delivery time at the time of booking.

How can I track my shipment?

You can easily track your shipment using the Tracking Tool available on our website. Just enter your tracking number to get real-time updates on the status of your parcel.

What happens if no one is available to receive the delivery?

If no one is available at the delivery address, our courier will leave a note and attempt redelivery at a later time. You can also reschedule the delivery or arrange to pick up the parcel from a local depot by contacting our customer service team.

FAQs

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Shipping costs are determined based on the weight, dimensions, and destination of the parcel. You can get an accurate shipping quote by using our Price Calculator on the website before booking your courier service.

We accept a variety of payment methods, including credit and debit cards, online payment gateways (PayPal, Stripe, etc.), and bank transfers. All transactions are securely processed to ensure your personal information is protected.

For international shipments, customs duties and taxes may apply depending on the destination country. These charges are typically the responsibility of the recipient, and you will be notified of any additional fees before the parcel is delivered. 

Yes, you can cancel or modify your booking before the parcel has been picked up. Please contact our customer service team as soon as possible to make any changes. Cancellation fees may apply depending on the service type and timing.

Need more help?

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